Refund Policy

We do not provide any refund due to nature of business, We Return , Replacement and Exchanges if the product is defective or damaged.

Replacement/Exchange orders will be delivered within 5-7 business days.

All sales are final. We do not offer refunds for any products once the order is confirmed and processed.

Please ensure you review your order details carefully before making a purchase. In case of any concerns regarding your order, we encourage you to contact our support team at Support@stitchify.co.in for assistance.

                                                       Replacement Policy

We kindly request you to record an unboxing video at the time of receiving your product. Please note that in the absence of an unboxing video, any claims regarding receiving the wrong product  will not be eligible for an exchange under any circumstances.

Eligibility for Replacement : 

Unused with tags & Unwashed and Unaltered

1 . If Any Wear and Tear.

2. If delivered size or color is different from what you ordered.

Note: If you return an incorrect product through reverse pickup, you may not be eligible for  an exchange under any circumstances .You must provide proof of  Reverse Packing video when delivery boy pack the product. 

Note: To initiate a Replacement/Exchange, you have to pay eligible Return and pickup Charge of Rs.150  via Upi or bank transfer to us.

When a replacement is initiated , our delivery partner will pickup the package from you and once the package is returned to our warehouse , we will dispatch its replacement. 

We have a 7-day Replacement policy, which means you have 7 days after receiving your item to request a replacement.

Important Notice
Please note that all calls are recorded for reference. If any abusive language or misbehavior is detected, the product will be considered non-returnable and non-refundable under any circumstances, and your calls may be blocked from our end. We appreciate your understanding and cooperation.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like flash sale and  offer/ discounted products.

If more than 7 business days have passed since we’ve approved your Replacement, please contact us at Support@stitchify.co.in